Customer care is in the priority of Trafficland’s business. And this could not be full without consulting and training support of our clients. In accordance with customer needs, Trafficland realizes training seminars and technical consulting:
- Customer staff training devoted to efficient exploitation of Trafficland’s mobile solutions
- Technical support
We take care of our customers and do our best to meet their requirements. Trafficland’s basic contract includes not only product supply, its installation, maintenance and updating, but also professional assistance in customer’s personnel training.
The aim of customer staff training is to assure excellent operational efficiency of Trafficland’s mobile solutions. In accordance with customer’s needs training seminars may be held either at Trafficland’s office or on-site.
Trafficland specialists are enough qualified and experienced to render consulting services for choosing type of equipment and technology. Our experts will give you reasonable advice and help you to make an optimal choice, ultimately corresponding to your requirements.
Consulting services may be rendered in various fields:
- VAS launch on the basis of different technologies for GSM and CDMA networks
- Development of applications to work in GSM and CDMA networks
- Development of distributed WEB-based systems optimized for high throughput
- Assistance in tender preparation and execution aimed in choosing the best suitable offer for GSM and CDMA networks
- Marketing and elaboration of business-plan for service promotions.
If it is necessary consulting services can be rendered in other areas related to VAS-platforms and IN solutions.
From the very beginning, Trafficland offers to all the customers remote technical support and hotline service to answer any questions related to the deployed solution by e-mail and by phone. In case of need, Trafficland experts can promptly be involved in onsite troubleshooting process.
Technical support services are carried out during working time (5 days a week, 9-18 p.m., except for holidays) distantly by phone, e-mail and by dedicated remote connection to the platform. Comprehensive “24x7”technical support service is also available on demand.
In the frame of technical support contract, we usually provide new software releases to our customers.
Each software release includes:
- Delivery list
- Software on CDROM
- Technical documentation
As a rule, up to 2 software releases issued per year.
Ask a question to our technical specialist here